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We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and secure online payments via Stripe. Whether you're placing an order in person at our Houston showroom or through our website, we make it easy to pay the way you prefer.

There is no minimum order amount — you can purchase a single item or outfit an entire store. That said, orders over $2,500 qualify for free shipping to the contiguous US (exclusions apply), so consolidating your order can save you significantly on freight costs.

Absolutely. Our team is available by phone Monday through Friday 9 AM–5 PM and Saturday 10 AM–4 PM at (713) 334-9786. We can walk you through product selection, provide quotes, and take your order directly over the phone.

Yes — volume discounts are available for large orders. If you're outfitting multiple locations or ordering large quantities of a single product, contact our sales team at sales@houstonfixtures.com or call (713) 334-9786 to discuss pricing for your specific needs.

Orders under $2,500 require a custom shipping quote, as freight costs vary based on item size, weight, and destination. Contact us at (713) 334-9786 or sales@houstonfixtures.com with your cart details and delivery address, and we'll provide a quote promptly.

Yes! Orders totaling $2,500 or more ship free to the contiguous United States. Please note that certain product categories are excluded from free shipping, including pre-assembled items, slatwall panels, gondola shelving, gridwall systems, and custom orders — contact us if you have questions about a specific item.

Most orders ship within 1–2 business days of payment confirmation and arrive within 2–4 business days depending on your location. Large or heavy items ship via freight carrier, which may take slightly longer. We'll send tracking information as soon as your order leaves our warehouse.

Yes, we ship to all 50 states from our Houston, TX warehouse. For orders outside the contiguous US (Alaska, Hawaii), or for freight-heavy orders, please contact us for a custom shipping quote before placing your order.

The free shipping threshold of $2,500+ does not apply to pre-assembled items, slatwall panels, gondola shelving systems, gridwall products, and custom or special-order items. These products require a freight quote due to their size, weight, or assembly requirements. We'll always be transparent about shipping costs before you finalize your order.

Yes — local pickup is available and free at our showroom and warehouse at 7204 Harwin Dr., Houston, TX 77036. You can pick up same-day on in-stock items during our business hours: Monday–Friday 9 AM–5 PM and Saturday 10 AM–4 PM. Just call ahead to (713) 334-9786 so we can have your order ready.

We accept returns on eligible products within a reasonable timeframe, provided the item is unused and in its original condition. A 25% restocking fee applies to all returns. Certain product categories are non-returnable — see below for details. Contact us at sales@houstonfixtures.com to initiate a return.

Yes. All eligible returns are subject to a 25% restocking fee, which is deducted from your refund. This covers the cost of inspecting, repackaging, and restocking returned merchandise. Original shipping costs are non-refundable.

The following items are final sale and cannot be returned: pre-assembled or installed fixtures, any item that has been used, gondola shelving systems, and custom or special-order products. Please ensure you're satisfied with your selection before assembly or installation.

To start a return, contact our team at sales@houstonfixtures.com or call (713) 334-9786 during business hours. Please have your order number ready and describe the item(s) you'd like to return. We'll verify eligibility, provide return instructions, and process your refund (minus the 25% restocking fee) once the item is received and inspected.

All products sold on our website are brand new and sourced directly from manufacturers. We do not sell used or refurbished fixtures online. If you're looking for clearance or floor-model items, visit our showroom at 7204 Harwin Dr., Houston, TX, where occasional floor models may be available at a discount.

We do not currently offer on-site assembly or installation services for shipped orders. However, most of our products are designed for straightforward assembly with standard tools, and we include instructions with every item. If you're local to Houston, some items may be available pre-assembled for pickup — call us to ask.

Yes — we offer custom display cases and fixtures for retailers with specific size, finish, or configuration requirements. Custom orders typically require a longer lead time and are non-returnable. Contact our sales team at sales@houstonfixtures.com or (713) 334-9786 to discuss your project and get a quote.

We carry a selection of replacement parts and accessories for many of the fixture lines we sell, including shelving brackets, hooks, and hardware. Availability varies by product. Contact us with your product name or model number and we'll let you know what's in stock.

Each product listing includes detailed dimensions and specifications. If you're unsure which size or configuration is right for your space, our team is happy to help — just send us your floor plan or measurements and we can make recommendations. Call (713) 334-9786 or email sales@houstonfixtures.com.

You can reach our team by phone at (713) 334-9786, by email at sales@houstonfixtures.com, or through the contact form on our website. We're available Monday–Friday 9 AM–5 PM and Saturday 10 AM–4 PM (Central Time). We typically respond to email inquiries within a few hours on business days.

Yes — our 20,000 sq ft warehouse and showroom is located at 7204 Harwin Dr., Houston, TX 77036. Walk-ins are welcome during business hours. You can see most of our products in person, talk to our knowledgeable staff, and take items home same-day if they're in stock.

Our showroom and phone lines are open Monday through Friday 9:00 AM to 5:00 PM and Saturday 10:00 AM to 4:00 PM (Central Time). We are closed on Sundays. Online orders can be placed 24/7 through our website.